See if it responds as your company’s customer support team would have responded, use it with some impossible cases, at odd hours and try using slang language in conversations. Test your WhatsApp chatbotīefore rolling out the news about your WhatsApp chatbot and sharing your WhatsApp number with the world, test your chatbot with infinitesimal use cases. It will have all the WhatsApp API features and an analytics panel where businesses can track metrics with respect to the conversations happening over the platform. The business solution provider also provides you with a dashboard that can be used by your support team from anywhere in the world. Since WhatsApp API is only an Application Programming Interface, it needs a dashboard to access the conversations and respond to them. This is done by using a database for the chatbot to save the chats. Once the business solution provider is ready with the API, they integrate it with WhatsApp and create the chatbot. Business needs to plan out all the possible use cases and answers to all possible questions that customers may have or else the chatbot will fail. While planning a conversational flow, a company needs to have a rigorous and thorough discussion internally. Plan the dialogue flowĪfter applying for the API, businesses need to plan out the dialogue flow, that is, how will the conversations proceed with the chatbot, what questions will the chatbot address, how will the chatbot greet or welcome the customers, and many more. It takes around 2-3 days to get a WhatsApp API and voila! 2. You need to provide certain details about your business such as your business name, logo, business description and your website URL to the solution provider for them to take the request forward. It is a very simple process where you need to enter some business details such as the name, business address, phone number and business email address.Īfter completing this process you can apply for WhatsApp API with Yellow.ai or any other business solution provider. Once you have everything in place, open a Facebook business manager account. Apply for WhatsApp business APIīefore you can apply for a WhatsApp business API, you need to have a Facebook business page, a website and all the legal business documents. We have created a simplified list of all that you need to do to build your WhatsApp chatbot. There are certain steps that need to be followed to get WhatsApp business API and integrate it with your WhatsApp chatbot. Let us dig deeper into the process of getting a WhatsApp API and creating a WhatsApp chatbot. WhatsApp API is an Application Programming Interface that provides automation along with different features such as proactive message templates, payments and a green tick symbol beside your business name showing that your business is verified. WhatsApp chatbot needs to be integrated with WhatsApp API in order to drive conversations with customers. With automation, personalization, and artificial intelligence in play, the WhatsApp Business chatbot can level up your customer experience game, and transform the value your customers derive from their interactions with your brand. It basically automates the process of sales and customer support for businesses over WhatsApp. WhatsApp chatbot is an AI-driven conversational chatbot that stimulates human-like communication between brands and customers via the WhatsApp chat interface. In this article, we will try our best to leave you with complete knowledge on how to build a WhatsApp chatbot using WhatsApp API. With WhatsApp Chatbot, businesses can generate leads, gain customers, handle orders, and provide customer service all on autopilot.īuilding a WhatsApp chatbot is a simple process when you have a clear understanding of what is a WhatsApp chatbot and how to integrate it with your business. WhatsApp Chatbots have opened floodgates businesses to automate every repetitive customer-facing business interaction with no human intervention.
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